We run fiber to our towers and then use industry leading, carrier grade equipment to beam the signal right to your house.
Frequently Asked Questions
Noooo, definitely not. Satellite internet is cool if you are in Antarctica or something, but for those of us that actually need internet we can use….wireless is much better. Think of it like your mobile phone works. The antenna we put on your house transmits signal back and forth to our tower. That’s how you get internet.
Sending a signal around space to satellites and stuff takes waaayyyy too long. That’s why a lot of banking and other high security sites don’t play well with satellite internet. Our pings (time it takes for signal to travel back and forth) are right about the same as a traditional fiber-to-home internet company.
If the area around your house resembles the Sequoia National Forest, then we might not be able to give you service right now (but we’re working on something for that). Fixed wireless requires at least partial line of sight to our tower. BUT…..this is determined from your roof….not the ground, so we always recommend having one of our service techs come and check service availability.Schedule a Service Check
While we can’t say 100% that inclement weather won’t affect your service, weather shouldn’t really have much of an impact. Tornados aren’t very friendly, but besides that there might only be minor fluctuations in your service. Since the signal is wireless you don’t have to worry about copper wires getting wet like most rural providers have trouble with.
Unfortunately, we require that you use our equipment. Our equipment talks directly to our tower so we can monitor the health of our network all the way down to the router. That means if a problem occurs, we can identify, troubleshoot and fix problems really quickly. Think of it like how Apple keeps a closed software system so their computers don’t get viruses…..our system is a lot like that.
We respect that you want to make sure you have great equipment in your house so you can get the fastest speeds possible. That’s why we spent extra money to get high quality routers that broadcast strong signals with extended range and the capability to connect up to 128 devices.