Category

Careers

Intern

By Careers No Comments

Full Job Description

Pay Range: $8.50/hr (Pay based on relevant experience.)

Description : Skyber’s internship program helps college students gain real world experience in the rapidly expanding telecommunications field. Interns will be trained to communicate persuasively, understand customer purchasing decisions, market positioning and troubleshoot problems. Interns will learn fundamentals of the internet.

Key Responsibilities

  • Answer phone calls from customers to process billing and engage in basic internet troubleshooting.
  • Answer phone calls from potential customers to determine service availability, explain services and packages.
  • Effectively communicate details of services and function of equipment to customers
  • Support other office staff administrative duties
  • Daily use and intricate knowledge of programs and software used to manage customer accounts
  • Configure routers for access to Internet services.

Experience: A high school diploma or equivalent is required.

Skills:

  • Must be professional in dress, speech, and manner.
  • Ability to work independently, using sound judgement principles.
  • Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
  • Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
  • Must demonstrate a desire to learn, supported with a love for technology.

Schedule:

  • Schedule will be flexible with class schedule.

License:

  • Driver’s License (Required)
Apply for Internship

Wireless Installer Tech

By Careers No Comments

Full Job Description

Pay Range: $13-$20/hr (Pay based on relevant experience. WISP/networking experience strongly valued.)

Physical Demand’s : Ability to lift/move up to 60lbs. Ability to climb a ladder and work on roofs. Ability and dexterity to work in the infrastructure of a home, including attics and crawl spaces. Ability to work in all inclement weather conditions. Must be comfortable using tools to install equipment. Work Environment: Tasks are regularly performed with exposure to outdoor weather conditions. May work in high, precarious places.

Description : The Wireless Installation Tech is the face of Skyber and requires a combination of excellent people skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of configuring network equipment.

Key Responsibilities

  • Perform site surveys for potential customers to evaluate serviceability.
  • Effectively communicate details of services and function of equipment to customers
  • Daily use and intricate knowledge of programs and software used to manage customer accounts
  • Diagnose customer issues using critical thinking at service calls and restore functional service to existing customers.
  • Install new customers with Internet service, which includes mounting equipment at roof height, running Cat5-E cable the outside of buildings into the customer’s residence.
  • Configure routers and customer computers for access to Internet services.
  • Perform equipment upgrades for existing customers
  • Assist with tower site and in-shop duties as required

Experience: A high school diploma or equivalent is required. Minimum 1 year experience in internet/satellite/cable installation. A WISP background is highly valued.

Skills:

  • Must be professional in dress, speech, and manner.
  • Ability to work independently, using sound judgement principles.
  • Must be able to safely use ladders and be comfortable working on roofs and running cables to different parts of a building.
  • Must be able to work outside in all weather conditions every day.
  • Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
  • Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
  • Must demonstrate a desire to learn, supported with a love for technology.

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • Day shift
  • Monday to Friday

License:

  • Driver’s License (Required)
Apply for Installation Tech